Terms and Conditions

Issued January 2010


Welcome to the website (the ‘Website’) Terms and Conditions.

UK blood pressure charity, Blood Pressure UK (‘Blood Pressure UK’, ‘we’, ‘us’ or ‘our’) provides the services available on the Website. By using any part of this website, completing your customer registration and/or placing an order on the Website, you agree to be bound by the Terms and Conditions.

About Blood Pressure UK

Blood Pressure UK is the UK blood pressure charity, dedicated to raising the awareness of high blood pressure and its dangers, and to lowering the nation's blood pressure.

We are the supplier of the goods and services that are proven to help lower blood pressure or enhance a person's knowledge and understanding of their condition.

Our address is: Blood Pressure UK, Wolfson Institute of Preventative Medicine, Charterhouse Square, London EC1M 6BQ. Tel: 020 7882 6255.

These conditions apply to the sale and purchase of goods from our Website


To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this website under UK law you must:

  • Register to use the Website
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. (Please note that PO box numbers, hotels and accommodation addresses are not acceptable.)
  • Be the holder of a valid debit or credit card issued by a bank acceptable to us

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

If your personal information changes, please notify us immediately at or update the details through the My Account section of the Website.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


Please review our Privacy Policy which explains our use of information you provide via the Website, so that you can understand our privacy practices.


This contract shall be concluded in English.


We only accept online orders for goods. Your order is an offer by you to purchase subject to these conditions.

You place your order request for goods from the Website by clicking on the confirm order button at the end of the online order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

Once you have placed your order, we will send to you an order acknowledgement by email to the address you supplied. This is neither an order confirmation nor an order acceptance from Blood Pressure UK.

Please note that we only accept orders from the United Kingdom.

Unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in the Cancellation procedure below, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you.

Non acceptance of an order may be a result of one of the following:

  • The product you have ordered is out of stock
  • The inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You are not meeting the eligibility criteria set out above.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email to advise you of this.

If for any reason beyond our reasonable control we are unable to supply any goods, we will notify you at the earliest opportunity.

If any of the goods are out of stock, we will endeavour to specify this on our website.

If, however, you place an order for goods which we subsequently discover to be out of stock, we will endeavour to inform you of this and to notify you of timescales for delivery of such goods.

If you require any information regarding your order, please contact us at

We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Delivery Details regarding delivery of goods can be found on our Delivery Information page of the Website.

Blood Pressure UK does not accept any liability whatsoever for delayed delivery caused by any third party. Once you have received the goods, you will assume all risks in the goods.

Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to Exercise your right of cancellation. Address any intended cancellation or complaints to the correct place of business -

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted unless you notify us that you have cancelled the order and/or you return the goods to us in accordance with the Returns procedure, as outlined on the Customer Information page. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please send an email to


Please note that you are entitled to cancel this contract if you so wish provided you exercise your right at any time up to the end of the seventh working day after you have received the goods. If you wish to exercise your right to cancel prior to order despatch, please email such notice to us at

If you wish to exercise your right to cancel after the order has already been despatched, please email such notice to us at and follow the procedure set out in Returns and Refunds section of the Customer Information page.

If you wish to complain about any matter in respect of the goods, please send an email to


All prices indicated for products available via the Website are inclusive of VAT (where applicable) and delivery charges.

Prices are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus postage and packaging, details of which are provided in the Delivery section of the Customer Information page. If, by mistake, we have under-priced any of the goods, we will not be liable to supply those goods to you at the incorrect price, provided that we notify you before dispatch of the goods concerned.

We reserve the right at any time to vary the Price to reflect any increase in costs to us which is attributable to factors beyond our control; including, but not limited to, any variation in the cost of materials, transport, labour or other production costs, duties, taxes or any fluctuation in exchange rates. In the unlikely event of there being such an increase in the Price, we shall notify you of such increase prior to delivery and you shall be permitted to cancel the order (or part thereof) relating to such goods at any time prior to delivery without incurring any charges in respect of such cancellation.

We may from time to time offer discounts, special offers or promotions in relation to the Price or any of the goods. We will endeavour to specify the length of time for which such discounts, special offers or promotions will be available, but please note that these will be subject to stock availability.


Payment can be made by any of the methods specified in the Ordering Information section of the Customer Information. You confirm that the credit or debit card that is being used is yours. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non delivery.

We will retain the legal ownership of the goods until fully payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you. Risk in the goods will pass to you on delivery to you.

Description of Products

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the Website as up to date as possible, the information, including product description, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order.

All images are supplied for illustrative purposes and the product may differ slightly in colour, size or shape.

Specifications :

We reserve the right to alter specifications to those stated on the site including slight differences in colour, shade and size.

Your statutory rights will not be affected.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Terms of Use of our Site

We will permit you to access, use and interact with our Website on and subject to these Terms of Use. You are permitted to view, copy, download, print out and use the Content for your own personal, non commercial use.

Our Website is for the use of individual users only. It may not be used in conjunction with any commercial endeavours.

You must not:

  • copy, download, reproduce or use the Content or any part of it in any manner except as permitted under the conditions described above;
  • alter or remove any part of the Content;
  • use our site to conduct any activities that breach any laws;
  • impersonate another user; interfere with or attempt to interfere with any security measures belonging to the Website.

You are responsible for configuring your information technology, computer programs and platform in order to access the Content. You should use virus protection software.

We will:

  • Use reasonable endeavours to exercise reasonable care when placing Content on our Website
  • Use reasonable efforts to make our Website available
  • Take reasonable steps to ensure that any interruptions to access to our Website by any event within our control are kept to a minimum. (In this regard please note that access to our Website may be interrupted for short periods whilst essential maintenance works and/or upgrades are carried out.)
  • Use reasonable endeavours to secure any personal data, bank details and credit card information you give us.

Changes to these Terms and Conditions

We reserve the right at any time without notice to revise, modify, alter or update these Terms and Conditions.

We encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions.

Any changes are effective immediately upon posting to the Website.

Your continued use of the Website constitutes your agreement to all such Terms and Conditions.